Damaged OrderUpdated 2 years ago

1. If you receive a damaged order, please take a photo of the damage and email it to our customer service at [email protected].

2. Once we receive your email, we will assess the damage and determine the appropriate course of action.

3. If the damage is minor and does not affect the functionality of the product, we may offer you a partial refund or a discount on your next order.

4. If the damage is significant and affects the functionality of the product, we will offer you a replacement or a full refund.

5. We may require you to return the damaged item to us. If this is the case, we will provide you with a return label.

6. Please note that we can only offer refunds or replacements for damaged items if you notify us within 7 days of receiving your order.

7. We reserve the right to refuse refunds or replacements if we believe that the damage was caused by misuse or mishandling of the product.