Welcome to our Orders FAQ section, designed to provide you with quick and helpful answers regarding your orders.
If you provided a valid email address during the checkout process at Jarvis Boards, you will receive a confirmation email including your order number. If you have not received a confirmation email within 24 hours after purchase, it is often the case
You will receive an order confirmation email which will provide your order number and a summary of the products purchased, shortly after you have placed your order. In any case, you can't locate the order number, please contact us so we can send the
Orders are typically processed within 1-2 business days and shipped via standard shipping, which usually takes 3-5 business days to arrive. Some of our Apparel items are printed or embroidered on-demand and may take a few additional days to arrive.
1. If you receive a damaged order, please take a photo of the damage and email it to our customer service at [email protected]. 2. Once we receive your email, we will assess the damage and determine the appropriate course of action. 3. If the d
Customers can cancel their order within 24 hours of placing it.To cancel an order, customers must contact customer service ([email protected]) with their order number and request cancellation. If the order has not yet been processed, it will be
Customers can exchange their purchase within 30 days of the original purchase date. Please reach out to [email protected] to send your exchange requests.Items must be unused, in their original packaging, and with all tags and labels attached, a